Refund Policy

Due to the nature of our products, all sales are final on candles, wax melts, and room & linen sprays. Once these items ship, we’re unable to accept returns or exchanges for reasons of health, safety, and scent preference.

Damaged or defective items

Please inspect your order as soon as it arrives. If your item arrives damaged (broken jar, spilled wax, etc.) or has a genuine manufacturing defect, contact us within 72 hours of delivery at mandy@southernrusticcandle.com with your order number and a photo of the issue, and we’ll make it right with a replacement or refund.

Wrong item received

If we made a mistake and sent you the wrong item, let us know within 72 hours of delivery and we’ll get the correct item to you or issue a refund.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. Once an order has shipped, it can no longer be cancelled or modified.

Questions

Reach out anytime at mandy@southernrusticcandle.com.