FAQ’S
Q: What type of wax do you use?
A: All of our candles are made with a premium luxury coconut apricot blended wax. It offers longer slow clean burns, rich lasting aroma, and non toxic ingredients so you can enjoy fully. Eco friendly, pet safe, and no harsh chemicals.
Q: Are your candles safe and non-toxic?
A: Yes! We use non-toxic, phthalate-free fragrance oils, lead-free cotton wicks, natural wooden wicks, and dyes that meet safety standards. Every batch is hand-poured and tested to ensure quality and safety.
Q: Why does my candle look slightly different from another?
A: Every candle is hand-poured homemade Southern beauty in small batches, where no two candles look the same. You could see some variations in texture, color or appearance. These are not mass produced, no machines or buttons, just a lot of heart & hands crafting each candle with dedication and passion for you to experience.
Q: How long should I burn my candle?
A: For the first burn, allow your candle to melt all the way to the edges (about 2–4 hours) to prevent tunneling. After that, burn in 3–4 hour increments. After trimming your wick with each new lighting of the candle.
Q: How do I care for my wick?
A: Always trim your wick to about ¼ inch before each burn to keep the flame steady and prevent soot buildup. It’s healthy for the candle to remain constant allowing all the fragrances to embrace your home & help set your mood. If you do not have wick trimmers, you can use scissors, and if anything simply pinch the tops of each wick whether it be 1 or multiple wicks. Your candle will thank you, and it helps the candle remain burning clean.
Q: What should I do if my candle starts to smoke or flicker?
A: Give it a moment to smooth out, if issue remains, blow out the candle, wait till it cools, make sure the wick has been trimmed properly. The relight the candle for a smooth clean longer burn.
Q: Do you offer other home fragrance products?
A: Yes! Along with candles, we offer homemade wax melts and room & linen sprays — perfect for refreshing any space with a burst of aroma that brings calm, cozy, comfort.
Q: How strong are your scents?
A: Our candles and other home fragrance products we offer are thoughtfully crafted to fill your space with a beautiful, inviting fragrance. We strive to create scents that are noticeable, enjoyable, and true to their fragrance descriptions.
Orders & Shipping
Q: How long will my order take to ship?
A: Orders are typically processed and shipped within 1 day after your order. You’ll receive tracking information as soon as your package is on its way giving 3-4 business days till arriving at your home.
Q: Do you offer local pickup or delivery?
A: Yes! If you’re local to south east Alabama, select local pickup at checkout and I’ll contact you to arrange the details.
Q: What if my candle arrives damaged?
A: Please contact me within 30 days of the delivery with a photo of the damage. I’ll be happy to replace or refund your order. I believe in making things right. Customer service is a must!
Custom & Gift Orders
Q: Do you offer custom orders or bulk candles for events?
A: Absolutely! Whether it’s a wedding, baby shower, or business event, I’d love to help create something special. Just reach out through the Contact page or email me directly.
Q: Can I include a gift note with my order?
A: Yes! Add your message at checkout, and I’ll handwrite your note to include with your gift.
Im up for anything - just say the word!