FAQ’S
Q: What type of wax do you use?
A: All of our candles are made with a premium coconut apricot wax blend. It’s eco-friendly, clean-burning, and provides a smooth finish with an exceptional scent throw.
Q: Are your candles safe and non-toxic?
A: Yes! We use non-toxic, phthalate-free fragrance oils, lead-free cotton wicks, and dyes that meet safety standards. Every batch is hand-poured and tested to ensure quality and safety.
Q: Why does my candle look slightly different from another?
A: Each candle is hand-poured in small batches, so slight variations in color or texture are normal — that’s part of the handmade charm!
Q: How long should I burn my candle?
A: For the first burn, allow your candle to melt all the way to the edges (about 2–4 hours) to prevent tunneling. After that, burn in 3–4 hour increments.
Q: How do I care for my wick?
A: Always trim your wick to about ¼ inch before each burn to keep the flame steady and prevent soot buildup.
Q: What should I do if my candle starts to smoke or flicker?
A: Blow it out, trim the wick a bit shorter, and relight once the wax has cooled.
Q: Do you offer other home fragrance products?
A: Yes! Along with candles, we offer homemade wax melts and room & linen sprays — perfect for refreshing any space with a burst of fragrance.
Q: How strong are your scents?
A: We craft each product for a balanced, long-lasting fragrance that fills a room without being overwhelming.
Orders & Shipping
Q: How long will my order take to ship?
A: Orders are typically processed and shipped within 3–5 business days. You’ll receive tracking information as soon as your package is on its way.
Q: Do you offer local pickup or delivery?
A: Yes! If you’re local to southern Alabama, select local pickup at checkout and I’ll contact you to arrange the details.
Q: What if my candle arrives damaged?
A: Please contact me within 48 hours of delivery with a photo of the damage. I’ll be happy to replace or refund your order.
Custom & Gift Orders
Q: Do you offer custom orders or bulk candles for events?
A: Absolutely! Whether it’s a wedding, baby shower, or business event, I’d love to help create something special. Just reach out through the Contact page or email me directly.
Q: Can I include a gift note with my order?
A: Yes! Add your message at checkout, and I’ll handwrite your note to include with your gift.